Help & Resources

Find everything you need to make an informed decision about Livro and get started on your journey.

Hi! I'm Livro! What can I help you with today?

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Resources & Assistance

We're committed to making your experience with Livro as smooth as possible.

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Knowledge Base

Explore articles on getting started, understanding features, and maximizing your investment with Livro.

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Community Forum

Connect with other Livro users to share ideas, ask questions, and learn best practices.

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Video Tutorials

Watch step-by-step guides on Livro's key features and see how it can transform your equipment management.

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Learn Visually

Video Tutorials

See Livro in action with our collection of helpful video guides.

Livro Platform Overview

A comprehensive look at how Livro transforms equipment management for creative teams.

Setting Up Your Organization

Learn how to configure Livro for your specific organizational structure and workflows.

Equipment Catalog Management

Discover how to build and maintain your digital equipment inventory effectively.

Common Questions

Frequently Asked Questions

Quick answers to questions we often hear from prospective customers.

How quickly can we get started with Livro?

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Most organizations can be up and running with Livro in less than a day. Our intuitive setup process guides you through adding equipment, setting up user accounts, and configuring your preferences. For larger organizations with complex needs, our team offers dedicated onboarding assistance to ensure a smooth transition.

Can Livro integrate with our existing systems?

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Yes! Livro offers integrations with popular calendar systems (Google Calendar, Apple Calendar), communication tools (Slack, Microsoft Teams), and authentication systems. We also provide a robust API for custom integrations. Our Enterprise plan includes assistance with specialized integration needs.

Is there a limit to how many equipment items we can manage?

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Our Free plan allows up to 12 equipment items, the Pro plan supports up to 100 items, and the Enterprise plan has no limits. Each plan is designed to scale with your needs, and you can upgrade at any time as your equipment library grows.

How secure is our equipment data with Livro?

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Security is a top priority at Livro. We use industry-standard encryption for all data, both in transit and at rest. Our systems undergo regular security audits, and we maintain strict access controls. For Enterprise customers, we offer additional security features including custom data retention policies and enhanced authentication options.

What kind of support does Livro provide?

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All plans include access to our comprehensive knowledge base, community forums, and email support. Pro plans receive priority email support with faster response times. Enterprise customers enjoy dedicated support contacts, phone support, and optional on-site training. Once you're a Livro customer, you'll have access to our in-app support center with live chat during business hours.

Get in Touch

We're Here to Help

Have a question that's not answered here? Reach out through one of these channels.

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Email Support

Get answers to your pre-sales questions or account access issues.

info@livro.io
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Phone Support

Speak directly with our sales team during business hours.

+61 2 8888 8888

Mon-Fri, 9am-5pm AEST

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Live Chat

Chat with our team directly through our website for immediate assistance.

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Customer Experience

Support That Makes a Difference

Don't just take our word for it. Here's what our customers say about their experience with Livro.

"Livro's support team went above and beyond to help us implement a custom solution for our specialized equipment library. Their response was fast and the solution was perfect."

James Chen
Technical Director, MediaArts Academy

"As a new user, I had lots of questions about setting up our equipment catalog. The knowledge base was comprehensive, but when I needed extra help, the support team was there immediately."

Maria Rodriguez
Production Manager, Insight Films

Ready to transform your equipment management?

See how Livro can work for your organization.